This time it is digital

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After being locked out once, you don’t do that a second time, do you? In the sequel: physical and digital for a closed door.

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Locked Out: The Sequel

Read my weekly column Android Planet for a while, then you must have learned that I locked myself out last year. A stupid mistake, because I left the key inside when I went out to walk my young puppy. In panic, I tapped on the first result from Google and got swindled by a locksmith. That wouldn’t happen to me again. Or right?

Since that event, I pay extra attention to take my keys with me every time I leave my house. That was also the case in my new home last week. I was outside again with my dog ​​(now a bit bigger) and wanted to go inside. But when I put in the key and turned it, nothing happened. No click, no tap, no opening door. The key couldn’t even get out of the lock.

Let me begin by saying it wasn’t my fault this time. The lock was broken. I had to break into my own house with the help of local residents (a nice way to get to know them). And in a strong example of personal growth, this time I replaced the lock myself.

Back-up successful

But that’s not the only way I’ve been left out for the past few weeks. In between DIY and moving, I had to replace my smartphone. I had lost the old device before I got the new one, but I had just done a backup a few days earlier when I still had WiFi.

Apparently my two-factor authentication codes were not backed up. Although I am 100 percent sure that my 2FA app showed ‘backup successful’ once in the past few months after I logged in, the codes were not saved anyway. Then you are suddenly locked out in a lot of places.

I can now access almost all my accounts, but it still feels like a good warning. Just as it is smart to give a key to a family member or neighbors you trust, make sure your digital keys are backed up. One that cannot fail if the party where you store them fails.

Good neighbor

Contact with customer service also left something to be desired. In response, all I was told was that no backup was made. A day later I received an email asking if Katrina from customer service had helped me with that. I wanted to ignore it at first, but decided to email back that it didn’t help me.

“We apologize for the inconvenience,” was the only response. The next day another email from Katrina asking if she had helped me properly and the next day an email from Jeff with a feedback form. It turns out that old saying is really true: better a good neighbor than a distant customer service employee.

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