Nintendo has officially recognized the widespread Joy-Con drift problem that afflicts Nintendo Switch and a signal, in this sense, came directly from president of the company, Shuntaro Furukawa, who recently joined excused for the matter.
During a recent Q&A session with shareholders, Nintendo president Shuntaro Furukawa mentioned the famous Joy-Con drift problem, apologizing for what happened to the console users. “As for Joy-Con, sorry for the problems caused to our users, “said Furukawa, without however delving too deeply into the issue precisely because of the legal issues that arose in the US for this reason.
The spread of the Joy-Con drift problem, which is essentially endemic as it is closely related to the construction of the console itself, has prompted many users in the USA to start a class action against Nintendo. Precisely this limits the possibilities of public discussion by Nintendo, evidently in order not to possibly damage the company’s position on the legal level: “We are continuing to aim to improve our products, however, being Joy-Con the subject of a class action in the USA and since this is still ongoing, I would like to avoid referring to specific actions this topic”.
It is, in fact, the first official admission on the part of Nintendo of the existence of the problem: in 2019, when the Joy-Con drift problem was already widely known, Nintendo reported that it was engaged in investigating the matter.
Meanwhile, in the US Nintendo has started offering free repairs and refunds to users for this problem, while in Europe it is moving in a fairly sparse order: initially it continued to deny free repairs, but the latest updates speak of a softening on this aspect with the company that in some cases seems to repair the Joy-Con affected by the problem even outside the warranty period, evidently also because of the class action that in the meantime is going on also including Switch Lite.