Flights sold and then canceled with Covid’s ‘excuse’: Antitrust against Alitalia and Volotea

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MILAN – On the basis of numerous reports from consumers, the Guarantor Authority for Competition and the Market has initiated two preliminary investigations and two precautionary sub-proceedings against Alitalia and Volotea.

Rep

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The subject of the proceedings is the sale of tickets which were subsequently canceled by the two airlines due to Covid-19, even though they were services to be carried out in a period in which the traffic limits established by government measures would not have been in force. This was announced by Antitrust in a note. The Competition Authority moves on a matter already targeted by the ENAC, which a few days ago announced that it was ready to lift sanctions against the companies that continued in this practice despite the warning to avoid it.

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Both companies offered to issue a voucher instead of reimbursing the ticket price already paid by consumers. Furthermore, both Alitalia and Volotea have not provided consumers with adequate information as to the rights due in the event of cancellations.The airlines – concludes the Authority in announcing its measures – were finally criticized for having provided a poor assistance service on waiting times and on the communication channels made available to passengers.

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