Airlines need to return money to customers faster NOW


The Human Environment and Transport Inspectorate (ILT) imposes a deadline for repayment on customers who were unable to travel due to the corona crisis, due to KLM, Corendon, Transavia and TUI. The inspectorate is talking to the airlines about that deadline and those talks are “not without obligation”, the ILT writes Monday.

Airlines should actually refund customers within seven days of the canceled trip. However, according to the companies, this is not always feasible, because they receive a huge number of requests for repayment due to the corona crisis.

To ensure that consumers still get their money back within a reasonable period, the ILT is now in talks with the airlines. The talks take place in July and August. Airlines that do not comply with the agreements will first receive a warning and then a penalty payment.

The inspectorate is further investigating Vueling Airlines. The airline says it allows passengers to choose between a refund or new booking, but customers paint a different picture. That is why the ILT conducts an intervention conversation with the company.

If a flight is canceled, passengers are entitled to a refund of the ticket price. Not all airlines adhered to this during the corona crisis. KLM, Transavia, TUI and Corendon changed their policy after they were whistled back.

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