Alitalia does not answer but charges the call: another proof of the bad relationships with travelers


I hope all employees of Alitalia decide to go on strike against themselves for the gigantic incapacity with which they demonstrate not knowing how to manage the start towards normal after the period Covid.

The story involves thousands of citizens who have had their flights canceled and who are unable, in these days and in these hours, to connect in any way with Alitalia to understand if they can reprotect themselves on other flights or find alternative solutions.

The fact is that the switchboards do not respond, simply making you pay for the call in an exorbitant way and the emails are forbidden. Now the answer that Miss Viviana of Alitalia has given me is the following: “Hi Achille, our numbers are operational but the lines congestedtherefore, the call may not start. We apologize for the inconvenience, colleagues are doing everything possible to handle all requests. We kindly ask you to be patient and invite you to try again. ”

The kind employee forgets that every call from a landline phone costs 64 cents per minute without connection fee, glossed over the fact that there is also the possibility of escaping, thanks to operating systems that in the 2020 grace year every airline company should have, requests. Just to give you an example low cost airlines discourage the use of the telephone while encouraging the possibility of operating through their systems.

Alitalia, the assisted Alitalia on the contrary, offers the telephone as a solution to the problems of thousands of citizens who will find themselves, as well as damaged by the cancellation of the flights, even mocked for the donation required for phone calls destined to fail. All in the aftermath of the umpteenth gift that a dying state has decided to give to an even more dying company.

Now, if all this did not involve citizens, some of whom have been wishing to leave the past behind for months, meet their own kin far away, to resume living in conditions of paranormality or, simply, to resume work, meet people, get busy, there would be something to laugh about. If all this did not appear as yet another, arrogant, incapable management of relations with travelers, of which Alitalia has always given excellent evidence, we could derive this situation from the infinite anecdotal of a flag carrier that since its inception has been only a useful bandwagon for politics and their friends.

But it is these days the decision to renationalize, in fact, this bandwagon, evidently not asking them to behave as a serious company but, on the contrary, passively accepting their blatant inability of management. So, happy with the unions, who cares about the citizen who allows all this with his taxes?

If we expect Alitalia to represent the carrier through which we can make our beauties known abroad, we know that all our money is and will be money thrown away. It was to be sold to the French or made bankrupt. Other solutions don’t exist.

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