Crazy bills of electricity and gas, the prescription drops to 2 years in any case


MILAN – Stop the big adjustments in the bills related to consumption many years ago. Pursuant to a provision of the latest budget law, the Arera, the authority has established that as of January 1, 2020, energy and gas customers and users of the integrated water service can “in any case” object to the prescription for related invoiced amounts to consumption older than 2 years. The authority has therefore adapted the information to customers and users that sellers and managers must include in invoices, even in the case of formal notice procedures, as well as in the event of replies to written complaints from customers and users in about.Before the new legislation introduced by the Budget Law 2020, – the Authority explains – the prescription for consumption relating to periods of more than 2 years was excluded in cases where the failure or erroneous collection of the related data derives from an ascertained responsibility of the ‘user.
To ensure transparency, the sellers and managers were already required to issue a separate invoice containing exclusively the amounts for consumption dating back more than 2 years or – alternatively – to highlight these amounts in a clear and understandable way within invoices that contained even non-prescription amounts.The sellers and the managers – Arera specifies – are required, in any case, to inform customers and users of the possibility of
object to amounts older than two years, providing a form that facilitates the communication of the will to object the prescription (to be made available also on the website and in the counters to the public) and the contact details to send the request to

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