Sony has found a workaround for everyone affected by the download bug on the new PlayStation 5. Anyone who has experienced this up to now had to reset the PlayStation 5 to factory settings, with the new solution you no longer have to.
Since the PlayStation was released last week, several users have reported a bug where the download of a game gets stuck. The game will not download any further and the download cannot be restarted.
This allows games like Call of Duty: Black Ops – Cold War cannot be played by some users on the new PlayStation. Sony now has a workaround. Users must ensure that their PlayStation is up to date and turn the console off completely.
When the console is off, it can be booted into safe mode by pressing the power button for seven seconds. Then the controller must be connected with a USB cable and the PlayStation button on the controller pressed.
The PlayStation 5 will then display a special menu, with which the database can be rebuilt. According to Sony, this action resolves the download issue and games can be downloaded again after completion.
This bug is intended to be fully addressed in a future update. Sony has not yet announced when this will happen.