82% of us prefer a robot psychologist rather than human therapy


Of the 12,000 workers surveyed, only 18% of those surveyed preferred that humans help them improve their mental health. This is according to a study conducted by Oracle and Workplace Intelligence, which found that 2020 was the most stressful year in history for employees

Raphael Kahan 18:4708.10.20

A new international study published last night (Wednesday) presents a number of interesting insights into the changes brought about by the Corona plague on the mental health of workers over the past year. The study, conducted by Oracle and Workplace Intelligence, a human resources research and consulting firm, unsurprisingly found that 2020 was the most stressful year in history for employees.

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But the surprising conclusion that came with this insight is that humans would want robots to help them deal with it. The study was based on responses from about 12,000 employees, managers, human resources managers and executives from 11 countries. For example, it was found that about 68% of people would rather talk to a robot about stress and anxiety at work than to their manager.

A robot at work Photo: Shatterstock

Only 18% of those surveyed preferred that humans help them improve their mental health. The main reasons that emerged from the study are: 34% thought that robots were non-judgmental; 30% said they provide a non-biased platform with which to share issues; And 29% said bots can provide them with quick answers to health-related questions. Or in other words, people expect technology to support their mental health.

80% of respondents were open to the possibility that a robot would serve as a therapist or counselor. 75% said that artificial intelligence-based technology helps their mental health at work. The main reasons that arose were: providing the information needed to perform their work more efficiently (31%), automating tasks and reducing workloads to prevent burnout (27%), and reducing stress by assisting with task prioritization (27%).

Other interesting insights on this topic were that artificial intelligence also helped most (51%) responders shorten their work week and allowed them to go on longer vacations (51%). Over half of the respondents said that artificial intelligence technology increased the productivity of the workers (63%), improved their job satisfaction (54%) and improved their overall well-being (52%).

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