Supermarkets do not refuse customers without masks | NOW


Most supermarkets in the Netherlands ask their customers to wear a face mask, but will not refuse customers without face masks. A spokesperson for the Central Bureau for Food (CBL) says this to All major supermarket chains are affiliated with the CBL. HEMA also does not impose a duty, except for its own personnel.

“We support the advice that the cabinet is giving,” a spokesperson told “This means that we strongly advise customers to wear a mouth mask, but we will not refuse them if they don’t. We leave the choice to the customer.”

The CBL expects that if it requires customers to wear a face mask, this will lead to a lot of discussion and perhaps even aggression at the door. The trade association wants to protect shop staff for this.

Nevertheless, the CBL cannot rule out the possibility that a single entrepreneur will still refuse customers without a mask. “This is the line of the supermarket sector, but it can of course happen that an entrepreneur does things differently.”

The HEMA retail chain imposes a duty to mask its staff, but does not do this for its customers. A spokesperson says that it will only impose an obligation on its customers as soon as this obligation comes from the cabinet.

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