‘Digital patient journey offers seamless transition from healthcare to hospital’


Meander Medical Center now offers patients the opportunity to view more digital information about their appointment more easily. To this end, the hospital has introduced the Healthcare Domain Digital Patient Journey. The parties involved share their vision on the development of and the choice for this digital step.

The care process starts with complaints and a referral from the GP for a first appointment in a clinic. This also applies to the digital patient journey. The first part is intended to guide the patient to the right place as smoothly as possible and well prepared. Then the care can be presented on a silver platter, as it were. Without many manual actions, so it is not a time-consuming process for healthcare institutions. That is the idea behind the Digital Patient Journey, developed by ZorgDomein, Chipsoft and Bergman Clinics.

The system was taken into use at Bergman Clinics in July and the Meander Medical Center recently decided to introduce it. For the time being only in the specialties of urology, gynecology and plastic surgery. The hospital sees this as the next step in the digitization of service to patients. ‘Due to the seamless transition between the systems of the general practitioner and the hospital, the patient experiences it as one system’, says Vincent van Luling, ICT director of Meander. “This is a huge improvement that makes referrals faster and easier.”

Tailored to smartphone

The system, especially designed for use via the smartphone, is relatively simple. After logging in, a patient can see personal messages, folders, consult the referral letter and an overview of requested research. He can make an appointment at any time, choosing from the available locations and specialists and immediately receives an appointment confirmation.

Tens of thousands less phone calls

‘At Bergman Clinics, about 55 percent of referrals can now be made digitally,’ says Christiaan Boer, commercial director of Bergman Clinics. ‘In total we have about 4,000 referrals per week, so more than 2,000 can be planned digitally. That saves tens of thousands of phone calls per year, says Boer on Qruxx.

Broader set of consents

Meander currently only asks the patient for permission to share e-mail data. This allows Meander to facilitate the digital patient journey as far upstream as possible, the hospital says. Meander is in discussion with ZorgDomein about registering a broader set of consents.

Read more at Qruxx, the platform for value-based healthcare.

Source link by https://www.zorgvisie.nl/digitale-patientreis-biedt-naadloze-overgang-zorg-naar-ziekenhuis/

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