Airbnb receives claim of 760 million euros for calculating double service costs – Radar

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Claim organization servicekostenterug.nl is today filing a claim of 760 million euros with Airbnb. According to the organization, Airbnb not only charges money for its service from the landlord, but also from the tenant. So double up. And that is not allowed according to Dutch law. Thousands of people are now trying to get their money back through various claim organizations. And that can add up considerably. In some cases, it concerns hundreds of euros per booked home.

Servicekostenterug.nl already claimed 300 million in the summer, but they have increased this claim to more than 760 million. The increase is due to a recalculation in connection with new information. In addition to Dutch customers, servicekostenterug.nl is now also claiming service costs from foreigners who have rented a house in the Netherlands through Airbnb. They also fall under Dutch law, which states that you may not charge double service costs.

Founded in the right

Last March 9, the court in Amsterdam approved an individual Airbnb customer. Airbnb must refund this tenant’s service costs. This ruling paves the way for thousands of customers who have booked a home through Airbnb. Whether that has been at home or abroad.

Costs can add up

The service costs can be quite high for many people. Often it is around 15 percent of the total amount. The tenant pays about 3 percent per booking.

Various claim agencies and organizations such as the Consumers’ Association are calling on people to register in order to build a major case against Airbnb together. In total, thousands of Dutch people have already registered.

High Council

The District Court of Rotterdam recently announced that it would suspend all pending proceedings regarding Airbnb’s service costs and submit the relevant legal questions to the Dutch Supreme Court. A ruling by the Supreme Court can be expected in the course of 2021. Airbnb has stated in a response that they are awaiting the decision of the Dutch Supreme Court.

Adriaan de Gier of Servicekostenterug.nl is in the studio. He explains how the claim amount was obtained and what the next steps will be.

Airbnb response

Airbnb says in a response that ‘the claim amounts are incorrect and misleading’. You can read the full response here.

You can contact the following parties if you want to request a refund yourself:





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